At New Printer Shop, we prioritize customer satisfaction and are dedicated to providing a hassle-free return and refund process. This policy outlines the terms and procedures for returning products and requesting refunds. Please review the following points carefully for a smooth experience.

1. Eligibility for Returns
   Products are eligible for return within 7 days of delivery if they are defective, damaged, or not as described. Items must be unused, in their original packaging, and include all accessories and documentation.

2. Non-Returnable Items
   Certain items, such as consumables (e.g., printer ink, toner), custom orders, or products marked as “final sale,” are not eligible for return unless they arrive damaged or defective.

3. Return Initiation Process
   To initiate a return, contact our customer support team with your order details, reason for return, and supporting evidence (e.g., photos of damaged items). Upon approval, you will receive instructions for shipping the item back.

4. Return Shipping Charges
   Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product). In such cases, we will cover the return shipping fees.

5. Inspection of Returns
   Once the returned item is received, it will be inspected to ensure it meets our return eligibility criteria. Returns that do not meet these criteria may be rejected or subject to a restocking fee.

6. Refund Process
   Approved refunds will be issued to the original payment method within 7-10 business days of return approval. You will receive a confirmation email once the refund has been processed.

7. Exchange Policy
   If you wish to exchange a product, the original item must be returned first. Once approved, you can place a new order for the replacement item. Exchange eligibility follows the same criteria as returns.

8. Order Cancellation
   Orders can be canceled without penalty if the request is made before the item has been shipped. After shipment, cancellations are not possible, and the return process must be followed.

9. Damaged or Incorrect Items
   If you receive a damaged, defective, or incorrect product, notify our support team within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

10. Refund for Late Deliveries
    If your order is delayed significantly beyond the estimated delivery date due to reasons within our control, you may be eligible for a partial or full refund. Please contact our support team to discuss such cases.

11. Custom and International Orders
    For international orders, customs duties and shipping fees are non-refundable. Returns for international orders may also be subject to additional handling fees.

12. Contact Us
    For any questions or assistance with returns and refunds, please reach out to us at newprintershop@gmail.com or through our customer support page. We’re here to help resolve any issues promptly.